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Conflict management at work is a science made up of many conflict management techniques that must be adapted precisely to each conflict situation.

When we talk about mediation, we often think of the resolution of disputes between two confronting parties. However, it is quite possible to use the mediator's tools without practicing the profession, in order to develop relational quality within companies.

There are times when we can't talk to the other party for one reason or another. In some relationships, we can also fall back into the same arguments without being able to prevent or better manage them.

Managers must know five main rules to position themselves as a conflict mediator in their company. A fashionable term in the media for several years, mediation is struggling to develop in many companies.

Teamwork and professional collaboration can sometimes give rise to conflicting situations that reduce the overall effectiveness of employees and the performance of the company. 

Whatever is your temperament, bursting into tears, screaming with joy, or exploding with anger in the office, seems rather inappropriate.