Teamwork and professional collaboration can sometimes give rise to conflicting situations that reduce the overall effectiveness of employees and the performance of the company.
Conflicts are part of business life, as they accompany each of us in our daily lives.
Also knowing how to manage conflicts at work, whether latent, open or even violent, is emerging as a need, even a necessity.
This is even more so for managers, project managers and other team leaders.
JoyCorporate Academy course on Conflict Management introduces you to all stages of the process of conflict management in a company.
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Managing conflict becomes in this context a vital element within the organization.
A manager ill-prepared to manage conflict will often find himself overwhelmed by tensions and allow the situation to deteriorate, thus putting the good health of the work environment at risk.
Through a practical and concrete oriented training, participants will learn to anticipate conflict situations but also to face them without shying away from them.
This training will allow you to identify the warning signs of conflicts, to acquire the tools and techniques necessary for conflict management in your team.
Conflict management trainings will teach you how to adopt the correct posture in the face of conflict and how to use effective techniques to calm conflict situations.
These courses will give you some valuable benefits
- Limit the negative aspects of conflicts
- Improve the learning and effectiveness of a team
- Learn to communicate even in the event of disagreement
During classes at JoyCorporate Academy will be studied several themes:
- Sources of conflict
- What are the different types of conflicts and how do you approach them?
- Behavior in the face of conflict
- Introduction to mediation: an original approach and techniques for conflict resolution
- Knowing how to restore the relationship after the conflict
The course is giving you the possibility to become aware of the issues related to conflicts in a professional context and in one's relationship with others: managers, other departments, internal customers and colleagues.
You will be able to better understand them, anticipate them, avoid problems, manage conflicts. In this manner, you will avoid wasted time and stress , will master the techniques of conflict resolution in a business context.